We’re excited to introduce the Conversations Inbox, a new feature currently in beta that enhances the email experience by providing a centralized view of all customer communications.
With this update, team members can now access a full history of conversations tied to each project, including SMS, emails, and Copilot calls. The new "My Conversations" view makes it even easier to focus on the clients that need your immediate attention, ensuring that no message slips through the cracks.
We are running a small beta for the Conversations Inbox and would love to gather feedback from early users. If you’d like to be part of the beta, email product@supermove.comwith the subject line: “Conversations Inbox Beta.”
Improved Quick Search
Finding the right information is now faster and more intuitive with our improved Quick Search. This update makes it easier to locate projects, clients, and invoices while providing more detailed information at a glance.
The search experience is now significantly faster, helping you get to what you need without unnecessary delays. If you haven’t tried it yet, give it a spin the next time you need to look up a project.
Copilot: Call Tags
Supermove is introducing Call Tags in Copilot to provide a more organized and efficient way to manage call records. With this new feature, team members can manually tag calls based on the conversation, making it easier to categorize and track key interactions.
In addition to manual tagging, Copilot now has the ability to automatically tag calls after they are completed based on the transcript, allowing teams to quickly identify when a follow-up is needed or when a customer is likely to move.
This update helps streamline communication and ensures that every call is properly tracked and actioned.
Support Education Series: Peak-Ready Phones
This April, our Support Education Series will focus on Peak-Ready Phones: Optimizing Your Phone Systems for Busy Season. With peak season around the corner, ensuring your VOIP, Copilot, and Voice Agents are properly set up and integrated with your CRM is essential for handling lead volume without missing a call.
What we’ll cover:
Best practices for setting up and optimizing your VOIP system, Copilot, and Voice Agents
How to streamline call triage and CRM integrations for smooth operations
Common pitfalls to avoid to ensure your phone system is reliable and ready
Open Q&A—bring your questions!
Join us on the 4th Wednesday of every month for actionable insights to help you get the most out of Supermove. Check your calendar for the invite—attendance is optional but highly encouraged!
Have questions? We're here to help! Reach out anytime at help@supermove.com
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