I can't believe we're already 3 months into the year. It's Nick again, the Head of Customer Support at Supermove with your March edition of our Customer Newsletter.
I can't believe we're already 3 months into the year. It's Nick again, the Head of Customer Support at Supermove with your March Customer Newsletter.
We've got some new updates in here you shouldn't miss!
As always, you can reply back to me and my team directly.
Nick Miller
Customer Support Lead @ Supermove
New Email Experience
You can now connect your company and individual Gmail or Outlook accounts directly to the Supermove Office App, enabling you to send and receive emails from your own email addresses.
This update introduces an entirely new email experience, including the ability to see replies within Supermove.
This feature is in early beta, and there may be some limitations depending on how your email system is set up today.
If you're interested in joining, email product@supermove.com with the subject line “New Email Experience” and include your email provider. We'll be onboarding accounts over the next few weeks to help you get set up.
Conversations Widget
Alongside the new email experience, we’re revamping communication within Supermove! The first major update is the Conversations Widget, now available on the project page. This widget consolidates emails, SMS, and calls (if using Copilot) in one place, making it easier than ever to keep track of all customer interactions.
🚀 Rolling out in March! Want early access and a chance to share feedback? Email product@supermove.com with the subject line “Conversations Widget Beta.”
AM / PM Capacity
The Capacity Calendar now lets you track availability by AM and PM time slots! You can now view truck and mover availability in separate segments, giving you a clearer picture of your daily capacity.
Copilot: New Call Page
We’ve redesigned the Copilot Call Page to better support Lead Details and Playbooks. Now, Lead Details populate in real time during calls, and you can easily export leads to different CRMs. This update provides a seamless experience for both live and post-call workflows.
Support Education Series: Updated Calendar Invite!
We’re excited to continue our Support Education Series this March with a focus on Top Automations Heading into Peak Season! Whether you’re new to Automations or fine-tuning your workflows, this session is packed with tips to help you maximize results.
📢 Important Update: Our previous calendar invites didn’t work as expected. Please delete any past invites and be on the lookout for a new one coming later today. It will function the same—recurring on the 4th Wednesday of every month, with the theme updated at the start of each month.
This month, we’ll cover:
Top Automations to have
Common areas of confusion & best practices
How to proactively identify automation opportunities
Check your calendar for the new invite—attendance is optional but encouraged!
💬 Questions? Reach out anytime at help@supermove.com—we’re happy to help!
Supermove will be undergoing scheduled maintenance on Monday, March 17th, from 7:00 – 10:00 PM PST. This update will improve performance across all products, including the Office, Crew, and Copilot apps. During this window, access will be temporarily unavailable.
Thank you for your patience—we appreciate your support!
2025 Moving Industry Breakdown, featuring 3 CEOs
Supermove released the 2025 version of The State of Moving & Storage, surveying companies for insights into growth, struggles, and future directions.
What does this mean for your business? Hear firsthand how movers are transforming this year into a success, beginning with revenue.
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