How to Record a Refund

Refunding with Supermove Payments

This article covers how to issue a refund through Supermove Payments and how to record that refund on the job, for the customer to see.

Note: If the transaction was run through an external payment platform, you will need to issue the refund from there directly. We can only issue refunds if the payment was taken via Supermove Payments

Process the Refund

1. From the home screen navigate to the Payments tab

2. Click on the Transactions tab 

3. Locate and select the relevant transaction, then click Refund/Void and add in relevant details. Next click Refund/Void to finalize 

Important: You cannot refund more than the maximum amount of the original charge

4. After successfully refunding the amount, there will be two entries under the relevant transaction:

• One represents the original transaction amount
• The second will represent the amount refunded and is displayed in red 

Record the Refund on the Job Page

Now, you will need to record the void/refund payment to your customer.

1. From the Invoice section of the job page, click the 3 Dots > Record Payment

2. Enter the details of the refund using a negative dollar amount, and then click Confirm

3. Your bill should now reflect the refunded amount