Payment Transaction Errors

Overview

In this article, we'll introduce you to a great improvement we've made across our payment apps like Office, Crew, and Customer. We're now showing you the exact error codes we receive from the payments API, giving you a clear picture of why a credit card transaction might not go through. So, let's jump in and find out how this can make your payment process smoother!

Error Response Codes

These error response codes originate from the payment processor itself. For a comprehensive list of these codes from the underlying processors, please refer to our documentation here.

Office App

In the Office app, the error reason is now visible during the "Charge Credit Card" process.

Customer App

We've made sure to display the error reason when clients are making payments for deposits or invoices, which will help clients take action accordingly. 

Crew App

Within the Crew app's payment flow, we now present the error reason to customers, enhancing transparency throughout the payment process.

Note: For a more detailed list of Error Codes, please check our Understanding declines and failed payments article