Supermove Payments Explained

Overview

Supermove Payments is an integrated payment processor that will allow you to process credit card transactions, issue refunds, and monitor payments and payouts all within Supermove. We'll cover the following in this article: 

• Collect a deposit during the confirmation steps (customer email)
• Collect a credit card payment from the crew app while onsite
• Collect a credit card payment from the office
• Collect a credit card payment post move via an invoice with a payment link

Do you need to record a refund? Learn how to do so here

Collecting a Deposit before the Move

Collecting a deposit to secure and book a move date or establishing a cancellation policy is something many moving companies do to ensure their clients don’t cancel at the last minute. Supermove Payments will enable you to send a deposit form or cancellation policy with your confirmation steps

Cancellation Policy

This form will securely collect a client's credit card information and outline your cancellation policy. Should the client cancel, you can charge their saved card via the Supermove office app

Deposit

This form will allow you to set a deposit amount and collect payment via a secure payment link

Video Walkthrough

Collecting a Move Payment

Collecting payment for your moves is one of, if not the, most important part of your job. With Supermove Payments, there are a few options when it comes to collecting payment for the work that’s been done

Crew App Payment

This will allow your crew to collect the payment on the tablet while on-site with your customer

Office App Payment

This will allow you to charge a credit card and collect payment for your customer

Invoice Payment

This will allow you to send an invoice to the customer, to be paid online

Video Walkthrough

 

Collecting a Storage Payment

Collecting payment for your clients in storage is

Recurring Invoice

A recurring invoice will allow you to charge your customer at a cadence of your choice for recurring billing. This is often used for long-term storage clients, who you will be charging monthly. When you set a Recurring invoice, it will give the customer or office team recoding the first charge the option to enroll in auto-pay

Invoice

This will allow you to send an invoice to the customer, to be paid online for their storage fees

Office Record the Payment

If a customer calls to pay their storage fees over the phone, your office team can charge their card by going to the storage project, clicking the 3 dots to the right of the storage invoice, and charging the card (seen in the below video)

Video Walkthrough

Payments Tab

The payments tab is the in-app command center for all of your Supermove Payment actions that have taken place

Breakdown of Tabs

• Dashboard: View the volume of payments going through supermove to see monthly trends
• Transactions: View all payments on Supermove and issue refunds by clicking on the transaction line item. If you issue a refund, be sure to also record it on the project for ease of tracking
• Batches: View settled transactions processed by the payment processor. If you click into the batch line, it will show a breakdown of all transactions included in the batch. These transactions are ready to be deposited into your company's bank account
• Payouts: View all payouts that have been deposited into your company's bank account
• Disputes: View chargebacks and issues reported by customers to your payment processor