Adding or Updating Valuation Coverage

Overview

This article is intended to walk you through setting up your Valuation Coverage Table for Supermove, and will be broken down in the following ways:

• What is Valuation Coverage: Walk through what this coverage is used for and why its important
• How does Supermove use Valuation Coverage: Outline where and how this Coverage is used within the Supermove System 
• Process to add or update Coverage: Steps to add or update Valuation Coverage within your Supermove Account

What is Valuation Coverage?

Quick Summary:

Valuation coverage is a coverage option offered by moving companies to protect the value of a customer's belongings in the case of loss or damage. Basic released value protection is federally mandated and covers $0.60 per pound of belongings for free. Full value protection covers the actual cash value of belongings for a fee.

If you're interested in learning more, here is a helpful article on What is Valuation Coverage? from Experian

How does Supermove use Valuation Coverage?

Now that you have an understanding of what Valuation Coverage is and why it's useful, here are some of the ways Supermove can use it:

• Enable Office Staff to select coverage for a customer's upcoming move based on the rates and pricing you offer
• Enable your customers to select coverage within a document emailed over prior to their move
• Enable your customers to select OR confirm coverage upon meeting their Moving Crew for the day

Have a used case related to Valuation Coverage but don't see it above? Please feel free to contact your CSM or reach out to Support at [e-mail]

Process to Add or Update Coverage

1. Please start by Making a Copy of our Valuation Coverage Template
2. Once completed, please review the Example and Common Questions below
3. Fill out the Inputs tab on your copied sheet
4. Email your sheet to Support at [e-mail]
5. From there, the Support Team will assist with generating your Coverage Table and sharing it for review prior to making it live in your account

Example:

Common Questions:

1. 1. What is Minimum Declared Value and Maximum Declared Value? 
      • Answer: This is the minimum and maximum value of goods the customer can declare
      • Example: The minimum value of goods the customer can select it $5000 and the maximum is $100,000
   2. What is Row Increment Amount?
      • Answer: This determines what increment the value of goods will increase by for coverage options
      • Example: Each row will increase by $5,000 for value of goods the customer can select. If they want something above $10,000 in coverage, the next option will be $15,000, then $20,000, and so on
   3. What is Name used for? 
      • Answer: Name will be used for the Coverage Table headers for each Valuation Option provided
      • Example: Inputting the name 'Full Value Protection - $250' resulted in the Header showing that title, and will also be what the customer sees as an option they can select for a level of coverage before inputting their value of goods
   4. Where is the Coverage Table?
      • Answer: We'll handle the creation of the Table! This template is intended to have you elect all desired inputs

Note: If you have any additional questions, please reach out to Support at [e-mail]