System Templates

Overview

All Supermove accounts are preconfigured with System Email Templates and System SMS Templates. These templates help streamline communication with customers at different stages of their moving journey. In this article, you will find a list of all the system templates available. 

Note: All templates are found under the Communication section in Settings. More information can be found here. 

System Email Templates

Name	Subject
Confirmation Complete	Your move is confirmed for {DAY_MM_DD_YY}
Customer Upcoming Job	{CONTACT_FIRST_NAME}, A Reminder For Your Upcoming Move
Default Move Invoice	Move Invoice from {ORGANIZATION_NAME}
Default Move Receipt	Move Receipt from {ORGANIZATION_NAME}
Default Storage Invoice	Storage Invoice from {ORGANIZATION_NAME}
Default Storage Receipt	Storage Receipt from {ORGANIZATION_NAME}
Documents Signed After Timesheet	Signed Documents: {CONTACT_FULL_NAME}
During-Move Documents Signed	Signed Documents: {CONTACT_FULL_NAME}
Final Move Receipt	Move Documents: {CONTACT_FULL_NAME}
New Virtual Walkthrough	You have a new virtual walkthrough to review on Supermove
New Lead	You have a new lead on Supermove
Pre-Move Documents Signed	Signed Documents: {CONTACT_FULL_NAME}
Quote Complete	Lead #{PROJECT_IDENTIFIER}: customer finished quote process
Send Confirmation	{CONTACT_FIRST_NAME}, please confirm your move
Send Quote	{CONTACT_FIRST_NAME}, please review your moving quote

Each of these email templates serves a specific purpose, ensuring timely and relevant communication with customers. The placeholders in the subject lines dynamically pull in relevant details, such as customer names, move dates, and organization names, making messages more personalized and efficient.

Note: More information on the available variables, to help dynamically pull in relevant details

System Email Templates

Name	Purpose
Crew Arrived	Inform the customer the crew has arrived
Employee Phone Number Updated	Provide crew member link to schedule, after phone number is changed in Supermove
Job Assigned	Inform crew members that a job was assigned
Job Cancelled	Inform crew members that an assigned job was canceled
Job Rescheduled	Inform crew members that an assigned job was rescheduled
Job Unassigned	Inform crew members that an assigned job was unassigned
New Employee Added	Provide crew members to access their schedule link after being added to Supermove
Set Schedule Reminder	Remind crew members to set their schedules (sent weekly)
Start Virtual Walkthrough	Provide the customer a link to perform a Virtual Walkthrough (Survey) from their phone
Tracking Link for Customer	Provide the customer a live link to the crew's location while en route to the origin
Virtual Walkthrough Completed	Inform the Office Team that a customer completed and submitted their Virtual Walkthrough (Survey)

Warning: System Templates are the same across all Supermove accounts. However, due to unique setup and customization, some templates may not be in use or may be used differently based on individual account configurations.