Quickbooks Desktop Integration Troubleshooting

Overview

If you've configured your Supermove account to integrate with Quickbooks Desktop, Supermove will be able to export invoices, move details, and payment information into your Quickbooks. However, situations may emerge where you will need to monitor and take on troubleshooting steps to ensure the integration continues to run successfully.

To observe the status of your Quickbooks Desktop connection, you can navigate to Settings >> Company Settings >> Accounting. If the integration is successfully running, you will see the following notice:

Troubleshooting Steps

If you observe that the connection is Offline and not functioning, please consider the following to re-establish a successful integration:

Troubleshooting Step 1: Is your Quickbooks Desktop account open?
In order for Supermove to export invoices to your Quickbooks, your Quickbooks Desktop account must be open and running in the background on your computer. If you have logged-out or recently closed your Quickbooks account, please re-open it to re-establish the integration

Troubleshooting Step 2: Is your Connector app currently on and running?
As part of the original set-up process, you are needed to download and install the Quickbooks Desktop Connector app onto your machine. Once installed, the Connector app must be actively on and running in the background to ensure the integration. If you have recently turned off your computer, please make sure to re-open and turn on the Connector App to maintain the integration of Supermove invoices to your Quickbooks Desktop account.

Please note, if the Connector app was off, it may take up to 1-hour for the integration to resume running fully again once connected.

Recap

Overall, in order for your Quickbooks Desktop integration to be successful, two components are required: 1) the Quickbooks Desktop account must be open on your machine and 2) the Connector app must be open, too. 

If you have gone through the troubleshooting steps above and continue to encounter issues, please reach out to [e-mail]