How We Best Support You

At Supermove, we’re committed to helping you quickly and effectively whenever you need us. To make sure you get the best possible support experience, here’s a quick guide on how we work and how you can get the fastest help when something comes up.

Best Way to Reach Us

Our team is here for you Monday–Friday, 7:00 am – 8:00 pm EST. Please visit our Help Center to connect with us. 

You can reach us in a few ways:

• Email [e-mail]: Great for questions that can wait a bit or need detailed follow-up
• Chat in-product  or on Help Center : Helpful for quick conversations and guidance while using our products
• Call 415-991-1969: For urgent issues that need immediate attention
• Text 415-991-1969: For quick support at your fingertips

Tip ~ Please Leave us a Voicemail: We understand that leaving a voicemail isn’t always ideal, but it’s one of the best ways to ensure we can assist you promptly. If we’re unable to answer, it’s likely because we’re helping another customer. Repeated calls are treated the same by our system and may actually delay our response. Leaving a voicemail provides valuable context, allowing us to prioritize your call and get back to you as quickly as possible.

What Helps Us Help You Faster

When you reach out, providing details helps us resolve your issue quicker. For example:

• Project numbers, customer name, or job date references

• A clear description of what you’re seeing or what’s not working

• Any troubleshooting steps you’ve already tried

• Screenshots or recordings, if possible

The more context you provide, the faster we can get things sorted!

Want to stay informed about Supermove’s system status and updates? Subscribe to our Status Page to receive real-time notifications about known issues, maintenance, or any unexpected downtime.

Feedback and Support Experience

We always appreciate feedback—it helps us improve. If you ever feel that your experience isn’t what you expected, we’d love the chance to make it right. Please feel free to:

• Let your support agent know during your interaction, or afterwards via the post-ticket survey

• Share specifics in your feedback so we can understand where things went off track

We review every piece of feedback carefully and use it to improve how we support you.

Our Commitment to You

We’re here to partner with you and make sure you have the best possible experience. While we may not always get everything perfect, we’re always striving to improve and appreciate your collaboration along the way.

Looking for a document you can share with your team? Please use the attachment below!