What Happens if a Tablet Loses Connection?

Overview

There will be times when the mover's tablet loses internet connection. Let's go through what that looks like for the tablet and what steps you can take to remediate the issue.

How to Identify

Look for the Signal Bars and Network Icon near the upper-right-hand side of the tablet. If either appears blank/empty, this indicates you're outside the network area.

Recommended Steps to Follow

Crew App

Currently, the Crew App does not have an offline mode. If the crew is operating in a remote area and loses data connection, they will not be able to proceed with the tablet. 

If the crew exits the app and regains a connection, they will return to the last page they were on before losing the signal.

Survey Tool

The survey tool counts with Offline mode but with a few limitations. If the connection is lost the team can continue to fill out the Survey/inventory review. However, if they exit the Survey tool, all data that was inputted while offline will be lost. If the connection is reestablished, all updates made while offline will save automatically. 

Tips:

• If you know in advance that a job is in a remote location with a weak signal, consider printing the document PDFs ahead of time for the customer to sign, in place of signing them on the tablet
  • Please see this article for steps - Generating and Printing Crew Documents Pre-Move
• Consider visiting this Verizon Network Coverage Map to prepare for low-signal locations
• If the tablet loses connection while on the job, seek to connect to a local Wifi network or mobile hotspot