Using the Camera on Tablets (Android & iOS)

Overview

When completing surveys or uploading attachments in Supermove, users can typically upload files from their photo library or take photos directly using their device’s camera. Here’s what to know based on your device:

✅ iOS/iPadOS Devices:

• Most iPhones and iPads will offer both options:
  Take Photo (camera access) and Choose from Library.

⚠️ Android Devices:

• Camera access may vary by device and browser.
• Some Android tablets may not automatically prompt for camera access, but it can be enabled through the device and browser settings.

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🔧 Troubleshooting Camera Access on Android (Google Chrome)

If you don’t see the option to take a photo:

1. Check Device-Level Permissions
   Go to your device settings and search for Chrome:

   • Open: Settings > Apps > Chrome > Permissions
   • Enable: Camera

2. Check Chrome Site-Level Permissions

   • In Chrome, go to: Settings > Site Settings > All Sites
   • Find: app.supermove.co or supermove.co
   • Reset permissions to trigger the prompt again next time you try to upload

3. Reopen Supermove and try uploading again. You should now see the "Take Photo" option appear.

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🛠️ Still Not Working?

If you've followed the steps above and still don’t have access to the camera, please contact Supermove Support at help@supermove. We’re happy to walk you through it!